If the service you requested has not been initiated, you may submit a request for a full refund of the amount paid. These requests are considered based on confirmation from the technical support team, and you must have the order number or proof of payment.
Services performed
The value of the service cannot be refunded if it is delivered in full, as the service is considered to have been completed in accordance with the User Agreement. However, if there is an error or defect in the service provided, please contact us to resolve the issue in a satisfactory manner.
Procedures
To submit a return request, please contact Technical Support via email or phone, providing the following information:
Order number or purchase details.
A detailed description of the problem or reason for the return request.
Any supporting documents such as payment receipts.
Recovery period
Refund requests are usually processed within 5-7 business days, but in some cases it may take longer depending on the complexity of the case.
Once your refund request is approved, your refund will be credited to the same payment method used during your purchase.
Please note that any bank or transfer fees may be deducted from your refund.
Additional Terms
Disputes: If you have any dispute regarding the return process, you can file a formal complaint via our support email.
Transparency: We strive to provide an easy and transparent return process to ensure our customers' satisfaction. If you have any questions, please feel free to contact us.
